RETURN POLICY

To initiate your return, follow these simple steps:  

1. Go to the webstore and login to your account. 
2. Click the My Orders link on the left side, select the order, and then the specific product or products for return. 
3. Select your reason for the return. 
4. If you were sent an incorrect or damaged item, provide the specifics in the Notes field.  
5. Click Submit 

After you’ve submitted your request and it’s been approved, you’ll receive an email with a UPS return label to put on the box and drop at a UPS facility.  Once the label has been scanned, MSP Design Group will be notified to take the next steps.  

For mis-shipments, an MSP representative will initiate a new, no-charge order, to be shipped to you right away. In other instances, you’ll be credited back to your original payment method or issued a credit to your account.  Then you can move forward and place a new order.  

Returns must be in the same condition as received and in the original packaging, not worn, used, or washed. 

Close-out items and made-to-order items cannot be refunded unless they are defective or incorrect.